1. Agreement & Eligibility
These Terms & Conditions (“Terms”) govern your access to and use of capahome.com (the “Site”) and the window, door, blind and screen repair/installation services provided by Capahome LLC (“we”, “us”, “our”). By accessing the Site, requesting an estimate, booking a job, or hiring us via Thumbtack/Yelp/phone, you agree to these Terms and our Privacy Policy.
You must be at least 18 years old and able to form a binding contract to use the Site/services. If you book on behalf of a homeowner, landlord or company, you represent you have authority to do so.
2. Our Services
We provide on-site repair and installation for: window glass/hardware, foggy windows, caulking & insulation, emergency window repair, patio/sliding doors (rollers, tracks, weatherstrip, frames, storm doors), blinds (cord, rollers, shades), window screens, and related hardware in Chicago and suburbs.
Service details are described on /services. All jobs are performed by Capahome LLC technicians or vetted subcontractors under our supervision. Photos on the Site are illustrative; final materials/colors depend on availability.
We reserve the right to refuse or limit service if a job is unsafe, outside our scope, or violates law/HOA rules.
3. Estimates, Pricing & Payments
- Free estimates: Estimates via phone/photos are preliminary. Final price is confirmed after on-site inspection and may change if concealed damage (rot, rusted hardware, non-standard sizes) is found.
- Quotes: Written quotes are valid for 14 days unless stated otherwise.
- Pricing: Prices are in USD. Illinois sales tax and trip/material fees apply where applicable and will be itemized.
- Payments: Due upon completion unless otherwise agreed. We accept cash, card, Zelle/bank transfer where offered. Late payments may incur 1.5% per month (or max allowed by law) plus collection costs.
- Deposits: Custom orders (e.g., custom-size screens, special blinds) may require a non-refundable deposit for materials.
4. Scheduling, Access & Cancellations
- You must provide accurate address, contact phone, and access instructions. An adult (18+) must be present or you must provide authorized access.
- If we cannot access the property at the scheduled time (locked, no adult, pet hazard), a trip fee up to $75 may apply.
- Reschedule/cancel: Free if >24 hours before appointment; <24 hours may incur trip/material fee for ordered parts.
- Weather or emergency may require rescheduling; we will notify ASAP.
- Estimated arrival windows are best efforts, not guarantees.
5. Customer Duties
- Ensure work area is clear (move furniture/curtains, secure pets/children).
- Disclose known hazards (lead paint, asbestos, mold, electrical, HOA restrictions).
- Obtain landlord/HOA approval where required.
- Provide accurate photos/measurements; misrepresentation may void estimate.
Hidden conditions (e.g., rotten framing behind trim, prior improper install) may require extra work at additional cost, with your prior approval.
6. Warranty
- Labor warranty: 90 days on workmanship from completion, covering defects in our labor. Excludes normal wear, misuse, accidental damage, weather, foundation settlement, or issues from pre-existing structural defects.
- Materials: Manufacturer warranty applies (glass, hardware, screen mesh, blind mechanisms). We pass through any manufacturer warranty and will assist with claims.
- Void if: repaired/altered by others, not maintained per instructions, or damage from force majeure.
To claim, contact 224-434-0915 / info@capahome.com within warranty period with job date and photos. Our sole obligation is re-performance or repair; refund only if re-performance is impossible.
7. Disclaimers
Site is provided “as is” and “as available” without warranties of any kind, express or implied (including merchantability, fitness for particular purpose, non-infringement, availability, accuracy). We do not warrant that the Site will be uninterrupted or error-free, or that energy savings estimates are guaranteed.
8. Limitation of Liability
To the fullest extent allowed by Illinois law:
- Our aggregate liability for any claim arising from services/Site is limited to the amount you paid for the specific job giving rise to the claim.
- We are not liable for indirect, incidental, consequential, special, punitive damages, lost profits, loss of use, or cost of substitute services, even if advised of possibility.
- Some states do not allow the exclusion/limitation of certain warranties/damages, so above limits may not apply to you; rights vary by jurisdiction.
9. Intellectual Property
Site content (text, images, logos, “Capahome LLC”, design, reviews layout) is owned by Capahome LLC or licensors and protected by US copyright/trademark law. You may view/print for personal, non-commercial use only. Do not copy, modify, scrape, or reuse without written permission. You may not use our trademarks as meta tags.
10. User Content & Reviews
If you submit photos, messages, reviews or testimonials, you grant us a non-exclusive, royalty-free, perpetual, irrevocable license to use, reproduce, display and publish it (including on Site, Google Business, Trustindex, social media) with your first name/last initial or initials unless you opt out in writing. You represent you own or have permission for submitted content and that it is truthful/not defamatory.
We may moderate reviews but do not verify all user content. To request removal, email us with link and reason.
11. Third-Party Platforms
If you book via Thumbtack, Yelp, Angi, Google or other marketplaces, their terms and fees also apply. In case of conflict, the platform’s terms govern the lead, but our Terms govern the on-site services. Links to third-party sites are for convenience; we are not responsible for their content/policies.
12. Termination
We may suspend or terminate Site access or cancel a job if you breach these Terms, provide false info, behave abusively, or create safety risk. You may stop using the Site at any time. Sections that should survive (Payments, Warranty, Disclaimers, Liability, IP, Law/Disputes) survive termination.
13. Governing Law & Disputes
These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-laws rules. Venue for any dispute is the state or federal courts located in Cook County, Illinois, and you consent to personal jurisdiction there.
Informal resolution first: Before filing a claim, you agree to contact us at info@capahome.com and attempt to resolve for at least 30 days. For US customers, small-claims court remains available.
Limitation period: Any claim must be filed within one (1) year after it arose, or it is permanently barred.
14. Changes
We may update these Terms from time to time (e.g., for new services or legal changes). The “Last Updated” date will change and the new Terms will be posted on this page. Material changes will be notified via Site banner or email where feasible. Continued use after posting means acceptance. If you disagree, discontinue use and notify us.
15. Contact
Capahome LLC
Chicago, IL & suburbs (service area listed at /service-areas)
Phone: 224-434-0915
Email: info@capahome.com
Site: https://capahome.com
Contact form: /contact-us
